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Cancellation, Rescheduling, and No-Show Policy

The Oscar Larson Performing Arts Center strives to provide premier service and clear expectations for all customers. To ensure fair scheduling practices, the following cancellation, rescheduling, and no-show policies apply to all events reserved at The Oscar.

Cancellation Policy:

• Cancellations are accepted up to twenty-four hours in advance of a scheduled event with no fees charged.
• Cancellations made less than twenty-four hours before the event will be charged the full rental amount.

No Show Policy:

• A no-show will result in the full rental amount being charged.
• In addition, any Oscar Event Staff labor costs related to set up or tear down that occurred in preparation for the event will be billed to the customer.

Rescheduling Policy:

• Requests to reschedule an event must be made at least twenty-four hours in advance.
• Rescheduling requests submitted less than twenty-four hours before the event will be treated as a cancellation and charged the full rental amount.

Exceptions:

• Fees for cancellation or no-show may be waived in the following cases:
• South Dakota State University officially closes
• Inclement weather
• Sickness, illness, or accident
• Airline travel delays or cancellations

* All exception requests will be reviewed by The Oscar Operations Team and will be accepted or declined at the discretion of The Oscar’s Director.

Contact:

• For questions or to request a cancellation, please contact The Oscar operations team at sdsu.olpac@sdstate.edu or call 605-688-5188.