Faculty and Staff Account Information
Login Help
If you forgot your credentials and need assistance with resetting your accounts, please visit our website.
Secondary Email Address
What is my secondary email address?
In most cases, your secondary email is the email address you included on your application to South Dakota State University. It could also be the email you received your acceptance letter or any other correspondence from the university.
How can I update my secondary email address?
Faculty and staff need to set their secondary email address via the . Search your name on the directory, and, once you open your profile, you can enter your secondary information. Only you have the permission to edit your secondary information.
Secondary Email Address – Student Employees
The student employee's secondary email address is automatically set as Jack's email address. Check their student email for the password reset link.
Name Change
User needs to visit Human Resources in Morrill Hall room 100 to request a name change.
Once Human Resources updates names. Please allow for a business day for all systems to sync.
Compromised Accounts
Do you think you may have a compromised account? If so, check out our Email Phishing Scams page to see what you can do to resolve the issue and prevent it from happening again in the future.
Disabled Accounts
If your ÃÛÌÇÖ±²¥ account is set to be disabled, but you still need access past the date it is stated to be disabled or already disabled, have your direct supervisor work with Human Resources to ensure the correct paperwork is submitted to allow access to the ÃÛÌÇÖ±²¥ account.
Remember, once an employee is no longer receiving a paycheck from the university, they will not have access to the ÃÛÌÇÖ±²¥ accounts.
Graduate Disabled Accounts
Most graduate students have an end date of May 21 in Human Resources. Their supervisors either have to submit new paperwork to Human Resources to renew their employment.
Three incorrect login attempts anywhere the user enters their username and password will lock users out of their SDSU account. This can occur after a user resets their password. It may update on their computer but not their phone. The phone will continually lock it out because the password has not been updated. The lockouts can occur on any device (phone, tablet, desktop and laptop).
If you are having account lockout issues, make sure an old password isn't saved on a device. Make sure that when you are getting locked out that you are not changing your password every time. This can cause even more issues. Here are a few things to check if you are getting locked out of your account frequently.
Windows Computer
Check Credential Manager
- Search Credential Manager on your computer.
- Remove anything related to your SDSU account from the web and windows sections.
Email Profile
- Close your Outlook program and reopen it. It should prompt you to update your password, especially if you removed the saved password from Credential Manager in step one.
Wireless Profile
- Click on the wireless icon in the bottom right of your screen.
- Click on Open Network and Internet Settings.
- Select Wi-Fi and Manage Known Networks.
- Go through all the networks you have connected to and forget any SDSU networks (i.e., SDSUStudent, SDSUFacStaff, SDSUGuest, eduroam, SDSUIoT).
- Connect back to your preferred network.
- SDSUStudent and SDSUFacStaff are the two you should be connecting to.
- SDSUGuest is for guests only.
- Eduroam you can connect to, so if you visit any other campus with eduroam, you can connect to their network too.
- SDSUIoT if for gaming and streaming devices only.
Mac Computer
Check your Keychain
- Search Keychain.
- Thoroughly search through all the categories for any SDSU related accounts, and delete them.
- Make sure that none have gone to the Trash Bin. If they have, remove them from there, too.
Email profile
- Start Outlook.
- If prompted, enter your new password.
- Alternatively, click Outlook in the Dock, click Preferences and update your password in Preferences.
Wireless Profile
- Click on the Wi-Fi icon in the top right and Open Network Preferences.
- Click on the advanced button.
- Go through all the networks you have connected to and forget any SDSU networks (i.e., SDSUStudent, SDSUFacStaff, SDSUGuest, eduroam, SDSUIoT).
- Connect back to your preferred network.
- SDSUStudent and SDSUFacStaff are the two you should be connecting to.
- SDSUGuest is for guests only.
- Eduroam you can connect to, so if you visit any other campus with eduroam, you can connect to their network too.
- SDSUIoT if for gaming and streaming devices only.
Phone and Tablets
Wireless Profiles
- Got into the Wi-Fi settings on your phone.
- Go through all the networks you have connected to and forget any SDSU networks (i.e., SDSUStudent, SDSUFacStaff, SDSUGuest, eduroam, SDSUIoT).
- Connect back to your preferred network.
- It would help if you were connecting to either SDSUStudent or SDSUFacStaff, depending on your status at SDSU
- SDSUGuest is for guests only.
- Eduroam you can connect to, so if you visit any other campus with eduroam, you can connect to their network too.
- SDSUIoT if for gaming and streaming devices only.
Outlook Profile
- Open the Outlook app on your phone.
- It would help if you were prompted to Sign In at the bottom of the app.
- If you are not prompted, sign out of the app and back in, and you should be prompted for your new password.
VPN (for faculty and staff only)
Some account lockouts happen because you have a VPN client persistently connected to your home system. Make sure to disconnect your VPN at home.
Generic email accounts are a great way for multiple users to view and send emails from a single address. It is ideal for SDSU departments with multiple users who will require access to the same mailbox. Here are some quick tips when working with generic email accounts.
Requesting a New Generic Email Account
Want to request a generic account? It’s easy!
- Fill out the request form located on our support website.
- That starts the review and approval process.
- Once that is complete, the account will be created and you will be notified.
Request Access to Generic Email Accounts
Need access to an existing account? That can be done by following these steps:
- Please contact the Support Desk to request access and provide them with the generic email account's full email address.
- The Support Desk will then create a ticket.
The request goes through an approval process, and you will be notified when you have access to the email.
Accessing a Generic Email Account
Users who have access to a generic email account should see it added to their list of accounts in Outlook automatically after a system restart. However, if the generic account does not show up after a restart, please contact the support center, and a technician can provide assistance.
Access Generic Email Account via the Web Interface
You can also access generic email accounts via the web interface.
- Navigate to .
- Log in using your ÃÛÌÇÖ±²¥ email and password.
- Click your profile in the upper right-hand corner and select Open Another Mailbox.
- Enter the full email address of the generic email you have access to and select Open.
